Frequently Asked Questions

  • How do I know if my pet is having an emergency?

    An emergency is defined as a medical condition requiring immediate treatment. Additionally, when a pet owner has an urgent concern regarding their pet. We are here to assist and care for animals that are suffering from any acute or chronic illness. If you are uncertain if something may be an emergency, call our office to schedule an appointment. We are always happy to help.

  • Can I get medical advice over the phone?

    Probably not. We recommend that you bring your pet in to have a proper evaluation in order to give the best advice on a treatment plan. However, if your pet has swallowed a KNOWN substance, we may have directions for you to follow prior to bringing your pet in for care.

  • How are you different from other Veterinary Hospitals?

    Our hospital has a team of 7 exceptionally qualified and compassionate doctor's with a combined experience of over 100 years, of course, if added together. We, also, offer a Mobile Vet Service, which allows us to come to your home to better serve your pets needs. We offer services with advanced, cutting-edge technology in order to allow for the best care possible for your precious fur baby.

  • Do I need an appointment?

    We prefer appointments, but can usually fit you in on the same day. If it is an emergency, no appointment is necessary.

  • Can I make payments?

    Payments are required at the time of service. We recommend to apply for Care Credit if payment at time of service is a challenge. The link to Care Credit can be found on our Homepage.

  • At what age can I have my pet spayed or neutered?

    Spaying or neutering can be done at approximately 6 months of age. Current vaccinations are required at the time of surgery. Also, a pre-anesthetic blood screen is required for any pets older than 7 years prior to undergoing anesthesia and surgery.

  • What is the pre-anesthetic blood screening?

    This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts, and clotting function of your pet. The pre-anesthetic blood screening is done to increase safety during surgery, and the ability to heal following surgery.

  • How long do the sutures stay in after my pets surgery?

    Procedures involving sutures require them to be removed within 10 to 14 days following the surgery unless otherwise instructed by the veterinarian.

  • Do you board pets?

    Yes, we board for both cats and dogs.

  • What are your kennels like?

    Our dog kennels are all indoor. The dogs are allowed exercise up to 3 times daily outside. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own. We offer tours to anyone interested in boarding their pet with us. Please call ahead so that we can allot time for our assistants to give you a tour.

Pet Care Center

799 Campbell Lane
Ponchatoula, LA 70454
(985) 370-7387

Monday 7:30am-5:30pm
Tuesday 7:30am-5:30pm
Wednesday 7:30am-5:30pm
Thursday 7:30am-5:30pm
Friday 7:30am-5:00pm
Saturday Closed
Sunday Closed